FAQ

• When will I receive my items?

Items are shipped in about 2–5 business days after receiving the order.  You should add shipping times on top of that. Speed and price depends on product type and destination. 

Wrong Address - If your address is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

 

What is your return policy?

Please contact us before returning any products. We do not refund orders for buyer’s remorse. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Terms of Service

The following terms and conditions (the "Agreement") govern all use of the printful.com website (the "Site") and the services available on or at the Site (taken together with the Site, the "Service"). The Service is owned and operated by Printful Inc. and its affiliated companies and subsidiaries ("Printful", "we", "our", "us", etc.). The Service is offered subject to your ("you", "your") acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the Site by Printful – including, without limitation, Shipping, Return Policy, Privacy Policy and others. If you do not agree to this Agreement, do not use the Site and the Service.

Printful is a print-on-demand company for businesses that want to outsource the printing and delivering component. Printful white-label prints and dropships the products ("Products") directly to you and your customers ("Customers").

If you use our Service only for your personal use, you are to be considered as the "User". If you use our Service to execute orders or deliver Products to third parties (including Customers), you are to be considered as the "Merchant".

Description of products

We always try to represent each design as accurately as possible via photography and copy points. We have a policy of continuous Product development so we can provide you with what we consider the best design combined with best performance, and thus reserve the right to amend the specifications of Products, their price, packaging, and any Service associated at any time, without prior notice. Before ordering, we invite you to have a close look at the Product description and design.

We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot guarantee that colors and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.

Sometimes during the manufacturing process Products can be damaged, obviously they won't be shipped out to you (your Customers), however they can still be used for charitable purposes. Printful reserves the right to donate all damaged items with full or partial designs to charity and you hereby waive your right to collect royalties or other fees regarding damaged Products that are donated.